Being able to help out that many people in so many different ways leaves you feeling fulfilled and satisfied.Ĭustomer Service Representatives help troubleshoot service issues and handle billing inquiries for Spectrum customers. Every day, you have different sets of customers. Meet Andy: Customer Service Representative My name is Andy Martinez and I'm a customer service representative for Spectrum. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.Spectrum presents: A Day in the Life: Customer Service RepresentativeĪndrew M.: My job is to listen and provide solutions for any technical issues that my customers might have. We've grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.īeing an industry leader means more than being a purveyor of fun. Must be able to pass a background check.Must be able to work a at a very fast pace.Must be able to tolerate a high stimulus environment.Must be able to work as a team and have a guest-first attitude.Must qualify for licensing by Ohio Lottery Commission.Able to promptly and accurately follow instructions given by Supervisor or Manager.Must be comfortable initiating conversations and creating a fun environment with our guests.Must understand drink mixology and recipes.Must have outgoing, energetic and enthusiastic attitude.Side-work as directed by the Food and Beverage Supervisor or Manager.
Serve tables, clear tables, expedite food and running food.Responsible for making servers drinks when rang in.Must have open availability including all three shifts, weekends, and holidays.Comply with state, company, and department policies and regulations.Maintain a clean, sanitized and stocked workstation and or section.Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.
Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.Responsible for promoting a positive influence in the community and participating in company-sponsored events.
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